Thank you for shopping at inclao. Our online store offers unique fashion products from our independent designers, using high-quality materials and reliable production. Our QA team members inspect each product before packaging to ensure maximum customer satisfaction.

The refund receipt time is 15-30 working days, depending on the issuing bank.

- After purchasing the goods, how long is the time limit for returning the goods, and do I need to bear the return shipping cost?
If you are not satisfied with the goods you received, you can apply for a return within 30 days after receiving the goods. Return shipping costs are borne by yourself.Products that you don't like due to subjective factors do not support returns or exchanges（In the process of waiting, I don’t want it, I bought too much, I don’t like the style, I bought the wrong one and I don’t want it, etc）.
Process:
Receipt of the goods → dissatisfied → contact customer service → meet the conditions of return and exchange → customer service provides the return address, send the goods → email contact customer service to provide a screenshot of the return information → confirm receipt → refund- In which case the goods cannot be returned？

- The returned items must be in an unused state together with the original packaging and will not affect the secondary sale. We do not accept returned items that have been worn, damaged, washed or altered in any way.
All exchange requests will be processed as refunds. Cannot be returned at this time. If you want to exchange the goods, you need to return the purchased goods to get a refund and place the order again.

Important tips:
- We do not accept returned packages that use the cash on delivery service. The return shipping fee is non-refundable. If you send a paid item, we will refuse to pay.
- Before you send the returned goods to us, please be sure to double-check whether your returned goods are correct. We are only responsible for the products sold on this site.

cancel the order
If you cancel within 24 hours after successful purchase and payment, your order will be refunded in full. If you decide to cancel the order, please contact us by email first. If the order has been shipped, we will not accept order cancellation requests.


contact us
If you have other questions/questions, please feel free to contact us at service@inclao.com.